Your Privacy
EuroEyes (officially “EuroEyes Hong Kong Eye Clinic”) is committed to protecting your privacy rights when collecting, storing, using, and transmitting your personal data. As a trusted healthcare provider, we adhere strictly to all applicable data protection laws and regulations.
If you are below 18 years of age or have been medically certified as mentally incapacitated, we require consent from your parent, legal guardian, next-of-kin, or designated carer before processing your personal information.
Please review this policy carefully to understand how we handle both personal and non-personal data.
Personal Data
This refers to any information that can identify you as an individual, including but not limited to:
• Identification details (name, gender, date of birth, contact information)
• Medical records (health history, treatment details, diagnostic reports)
• Financial information (billing statements, payment records)
We collect this information through:
✓ Direct interactions (consultations, registration forms)
✓ Digital channels (online booking portal, e-newsletter subscriptions)
Non-Personal Data
This includes technical and usage information that cannot identify you personally, such as:
• Device specifications (browser type, operating system)
• Connection details (IP address, geographical location)
• Usage patterns (visited pages, session duration)
Personal Data Utilization
We process your personal information to:
✓ Deliver medical services and treatments
✓ Maintain accurate health records
✓ Process payments and insurance claims
✓ Conduct patient satisfaction surveys
✓ Support medical research and service development
Non-Personal Data Application
We analyze this information to:
✓ Enhance our digital platforms
✓ Understand user preferences
✓ Improve service delivery
Note on Data Accuracy
Please ensure all provided information is complete and accurate. Mandatory fields are clearly indicated – failure to provide required data may impact our ability to deliver services effectively.
Data Retention Framework
We retain personal and non-personal data only as long as necessary to fulfill the original collection purposes, in compliance with all legal and regulatory requirements.
Security Measures
We implement robust physical and electronic safeguards to protect against unauthorized access, alteration, or disclosure of your personal data.
Important Notice
While we employ industry-standard security protocols, we cannot guarantee absolute protection against all cyber threats, including hacking attempts or other malicious activities beyond our control.
Marketing Communications
With your explicit consent, we may occasionally send materials about our services through various channels (email, social media, etc.).
Your Marketing Preferences
You can:
✓ Opt-in by checking “I wish to receive marketing communications from EuroEyes”
✓ Withdraw consent anytime by contacting our Data Protection Officer at contact.hk@euroeyes.com or +852 3158 8528
External Links Disclaimer
This policy governs only EuroEyes’ digital properties. When visiting third-party platforms through our links, please review their respective privacy policies as we cannot assume responsibility for their data practices.
Cookie Policy
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